Frequently asked questions
Do I have to browse a whole catalogue to order?+
No. You simply describe your need, and we look for the right suppliers for you.
How soon will I get a response?+
We aim for a first qualified response within 48 business hours for requests within our scope. Confirmation of availability and price depends on suppliers.
Are my documents confidential?+
Yes. Your documents are not automatically shared with all suppliers and remain protected.
In which languages can I work?+
The platform is bilingual French-English. Exchanges with suppliers can be translated when needed, always keeping the original text.
How are you paid?+
We charge for our sourcing service. The precise terms are shown to you transparently before any commitment.